Privacy & Cookie Policy

We are committed to protecting and respecting your privacy and we comply with data protection legislation and other applicable local laws. This Privacy and Cookie Policy (together with our Terms and Conditions and any other documents referred to on it) sets out how we will use any personal data which you provide through all NIQUESA GROUP websites (hereinafter referred to as the “Websites”).

By visiting the Websites or using our Contact Service, you agree to the terms of this Privacy and Cookie Policy as it may be amended from time to time. This Privacy and Cookie Policy is incorporated into, and part of, the Terms and Conditions of our Websites. In this Privacy and Cookie Policy we explain how we collect data about you, the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us. Our Privacy and Cookie Policy applies to all the Websites and to all personal information supplied by telephone, in person, by e-mail, fax or letter.

DATA CONTROLLER

The data controller responsible in respect of the information collected on the Websites or otherwise in the course of your dealings with us is NIQUESA WORLD LTD (hereinafter referred to as “Niquesa World”, “we” or “us”), whose registered office is at West Eaton Place, London, SW1X 8LT, company number 08232779, VAT number 193 7646 64, Data Protection Registration Reference ZA068577.

THE DATA WE COLLECT AND HOW WE COLLECT IT

We may collect, receive, store, process and use the following data about you:

  • your first and last name, telephone number, mobile number, postal and e-mail address, fax number;
  • demographic information, such as age and/or other information that may identify you as an individual
  • any other information that you provide by filling in forms on our Websites, including, for example, information provided at the time of creating your online account, We may also ask you for information when you enter a competition or promotion sponsored by Us, sign-up for e-mail newsletters and when you report a problem with our Websites.
  • information about your computer and about your visits to and use of our Websites including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
  • credit or debit card number, cardholder name, expiry date and CVV number if you make a reservation or purchase any items;
  • details of transactions you carry out through the Websites and of the fulfilment of your orders;
  • your hotel preferences, room type and travel experiences;
  • any other data you may provide to us in connection with our services and our websites.

We may ask you for personal information in a variety of circumstances, for instance:

  • when you make a hotel reservation or purchase something from our website or on the telephone or by e-mail, letter or fax;
  • when you register with us, subscribe to our newsletter, enter competitions or register for promotions; or
  • when you take part in surveys or provide us with feedback. Telephone calls to and from our office or reservation service may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy and Cookie Policy.

Our use of ‘cookies’

By continuing to use our Websites you consent to the use of cookies on your device as described in this Privacy and Cookie Policy. To make our Websites work even better for you, we use 'cookies' to collect information about your use of the Websites. Cookies are a feature of the web browser software that allows web servers, upon your permission, to temporarily store information which in turn allows us to recognise the computer or mobile device used to access our website.

Once you agree, cookies help to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for the purposes specified in this Privacy and Coolie Policy or in relevant parts of the Websites.

Overall, cookies help us provide you with a better website, by enabling us to enhance the functionality of the Websites by storing your preferences, to monitor which pages you find useful and which you do not, to improve the performance of our Websites to provide you with a better user experience. A cookie in no way gives us access to your computer. We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law.

By using cookies we may collect the following information:

  • name;
  • contact information including email address.
  • demographic information such as postcode, preferences and interests;
  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping;
  • to improve our products and services;
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Uses made of your personal information

We may use your personal information to:

  • administer the Websites;
  • improve your browsing experience by personalising the website;
  • ensure that contents on our Websites are presented in the most effective manner for you and for your computer;
  • enable your use of the services available on the Websites or enable us to respond to any queries via the Websites;
  • carry out our obligations arising from any contracts entered into between you and us;
  • supply you with services and products purchased via the Websites;
  • send invoices to you and process payments;
  • track your use of the reservation or purchasing process and contact you via email regarding your experience;
  • if you review or download information on our Websites, we track the visit to give us information about which parts of the Webisites are frequented;
  • send you e-mail notifications which you have specifically requested relating to Niquesa World business.
  • send you marketing communications relating to other businesses in the Group or the businesses of carefully selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by e-mail or similar technology (you can inform us at any time if you no longer require marketing communications);
  • send you notices (for example, in the form of e-mails, SMS, mailings), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you, where you have consented to be contacted for such purposes.

DISCLOSURES OF INFORMATION

Niquesa World may disclose information about you to any member of its group, which means our subsidiaries, our ultimate holding company and its subsidiaries for the purposes identified in this Privacy and Cookie Policy. We may also disclose your information to any of our employees, suppliers or sub-contractors insofar as reasonably necessary for the purposes set out in this Privacy and Cookie Policy. In addition, Niquesa World may disclose your personal information:

  • to the extent that it is required to do so by law;
  • in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation
  • to any person whom Niquesa World reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in its reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
  • to the purchaser (or prospective purchaser) of any business or asset which it is (or are contemplating) selling. to government authorities, and to other third parties when compelled to do so by government and law enforcement authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas;
  • when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Websites, or anyone else that could be harmed by such activities. Additionally,

Except as provided in this Privacy and Cookie Policy, we will not provide your information to third parties.

STORAGE, PROCESSING AND TRANSFER OF DATA

Information that Niquesa World collect from you may be stored, processed in and transferred between any country belonging to the European Economic Area in order to enable it to use the information in accordance with this Privacy and Cookie Policy.

Information which you provide may be transferred to countries (including the United States of America) which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world. Niquesa World cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information. Niquesa World, also on behalf of any member of its group, will process any personal data that you may submit.

CREDIT CARD CVV NUMBER

In the course of processing or transmitting your credit card CVV number Niquesa World will observe and fully comply with the current Data Security Standard of the PCI Security Standards Council.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Niquesa World will store all the personal information you provide on its secure (password and firewall protected) servers.

All orders and purchases you make will be encrypted using SSL technology. You accept that data transmission over the Internet is inherently insecure and Niquesa World cannot guarantee the security of data sent over the Internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session. It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your accounts on our Websites. We are not responsible or liable for any loss or damage arising from your failure to comply with this provisions.

We will not be liable for disclosure of your information due to errors or unauthorised acts of third parties during or after transmission.

We recommend that you change your password every three months. If you are using a public computer (e.g. at a library), or a shared computer, we urge you to log out of your account and Our Site altogether, and quit the browser application before you leave the computer. This will help prevent others from accessing your account and any personal information.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Niquesa World will store all the personal information you provide on its secure (password and firewall protected) servers.

All orders and purchases you make will be encrypted using SSL technology. You accept that data transmission over the Internet is inherently insecure and Niquesa World cannot guarantee the security of data sent over the Internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session. It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your accounts on our Websites. We are not responsible or liable for any loss or damage arising from your failure to comply with this provisions.

We will not be liable for disclosure of your information due to errors or unauthorised acts of third parties during or after transmission.

We recommend that you change your password every three months. If you are using a public computer (e.g. at a library), or a shared computer, we urge you to log out of your account and Our Site altogether, and quit the browser application before you leave the computer. This will help prevent others from accessing your account and any personal information.

YOUR PRIVACY RIGHTS

You may instruct Niquesa World to provide you with any personal information it holds about you.

Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of an utility bill showing your current address).

Niquesa World may withhold such personal information to the extent permitted by law.

You may instruct Niquesa World not to process your personal information for marketing purposes by e-mail at any time.

In practice, you will usually either expressly agree in advance to Niquesa World’s use of your personal information for marketing purposes or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes via the ‘unsubscribe’ link on any Niquesa e-mail.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All rights in all material and content (including, but not limited to, text, images, web pages, sound, video) software (including code, interface and website structure), and the look and feel (design and compilation thereof) at this Website are owned by us or our licensors. Those works are protected by copyright laws and treaties around the world.

You may view this Website and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide.You may view this Website and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide.

You agree that you are permitted to use this material and/or content only as set out in these Terms and Conditions or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content or use it for commercial purposes, without our prior written consent.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not offer for sale or distribute over any medium, any part of this Website or any of its content. You shall not interfere or attempt to interfere with the operation or use of the Website in any way through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means expressly prohibited by any provision of these Terms and Conditions.

We are the owner and/or authorised user of all trademarks, trade names, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Website, unless otherwise expressly indicated.

Use of the Website does not grant you any right, title, interest or license to any such intellectual property you may access on the Website. Except as provided in these Terms and Conditions, any use or reproduction of the intellectual property is strictly prohibited.

Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trade mark, service mark or logo displayed on this Website without our prior written permission or the prior written permission of such other third party that may own the trade mark, service mark or logo displayed on the Website. Your use of the trademarks, service marks or logos displayed on this Site, except as provided herein, is strictly prohibited.

THIRD PARTY WEBSITES

The Websites may contain links to other web-sites. We not responsible for the privacy policies or practices of third party websites.

UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Please e-mail info@niquesa.com and finejewellery@niquesa.com

POLICY AMENDMENTS

Niquesa World may update this privacy policy from time-to-time by posting a new version on the Websites.

You should check this page when using the Websites to ensure you are happy with any changes.

CONTACT

If you have any questions about this Privacy and Cookie Policy or the treatment of your personal information then please e-mail info@niquesa.com and finejewellery@niquesa.com